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All parts can be exchanged or returned regardless of the reason. According to applicable regulations, the customer has the legal right to cancel a purchase contract within 14 days of its conclusion without providing any reason. NORSIDER extends this period to 30 days. This way, you can return the item within 30 days, for no reason and receive your money.
The counting of this period begins on the date of sale of the product, as indicated on the NORSIDER invoice. For parts delivered by a carrier under NORSIDER’s responsibility, the period starts from the date the goods are received.
Exchanges/returns can be made directly at the physical store (Trofa, Portugal), and the purchase invoice must be presented either in paper or electronic format. If the exchange/return is made via a carrier, the item can be sent to NORSIDER's premises (Trofa, Portugal), and the cost of this service will be entirely borne by the customer.
The returned part must retain NORSIDER’s markings and show no signs of internal or external tampering. For items returned via carrier, proper packaging and protection must be ensured to prevent any damage during transport. If the part is delivered to NORSIDER with signs of tampering or damage not previously reported by NORSIDER, the company reserves the right to reject the exchange/return.
In the case of an exchange, the customer may opt for an identical part or a different one. NORSIDER does not guarantee the availability of the desired part in stock for exchanges.
In the case of a return, the amount paid for the part will be refunded. NORSIDER does not cover additional costs such as vehicle immobilization, assembly/disassembly labor, or shipping fees.
All parts are covered by a 12-month warranty.
The warranty period begins on the date of sale as indicated on the NORSIDER invoice. For parts delivered by a carrier under NORSIDER’s responsibility, the period starts from the date the goods are received.
Any claims regarding the condition of the part must be reported to NORSIDER before the warranty period expires.
The warranty only covers the value of the part and any associated transport costs (if the transport service is provided by NORSIDER). It does not cover additional expenses such as vehicle immobilization or assembly/disassembly labor.
When a warranty claim is submitted, the part will undergo an inspection to evaluate its condition and verify the validity of the claim.
The part must retain NORSIDER’s markings and show no signs of internal or external tampering. For returns, even if the transport is NORSIDER’s responsibility, proper packaging and protection must be ensured to prevent further damage during transport.
The warranty will be accepted if the part is returned in good condition, with the required NORSIDER markings, and if the reported issue is confirmed.
The warranty will not be accepted if the part is found to be in working condition, lacks NORSIDER markings, or shows damage different from what was reported. Additionally, warranties will not be granted for parts used in racing vehicles or for those showing signs of improper or negligent use.
If additional intervention on the part is deemed necessary (e.g., replacing engine bearings), authorization must be requested from NORSIDER. After review, NORSIDER reserves the right to approve or deny the request. If approved, the authorization must be formalized in writing via email or other electronic means to safeguard the warranty terms.
In the case of a warranty claim, NORSIDER may choose one of the following measures:
For engines, issues resulting from timing belt/chain failures or water/oil pump problems are not covered by the warranty. It is recommended to replace or maintain these components unless NORSIDER expressly states that such maintenance has been performed.
Engines, gearboxes, differentials, and other parts that use oil as a lubricant are delivered without oil. It is the customer’s responsibility to add new oil and the corresponding filters according to the manufacturer’s instructions.
By finalizing the purchase, the customer acknowledges and accepts all conditions outlined in this document.
In accordance with Law No. 144/2015, we inform you of the following:
"In case of dispute, the consumer may resort to the Automotive Sector Arbitration Center, available at www.centroarbitragemsectorauto.pt, headquartered at Av. da República, No. 44 - 3rd Floor, 1050-194 Lisbon."
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