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    Exchanges and returns

    Return Conditions

    You have 30 days from the date of receipt to return your order. You can return your order regardless of the reason.

    In the store

    Deliver your order at any Norsider store, you must present the purchase invoice in paper or electronic format .

    From Home

    You should contact Norsider to arrange the return.

    The part must have the marking made by NORSIDER, and there can be no signs of internal or external manipulation of the part. In case of return, NORSIDER does not cover any other additional cost, such as immobilization of a vehicle, assembly/ disassembly labor costs .

    You can find more information about the Exchanges and Returns Policy or the right of withdrawal in our Purchase Conditions.

    Terms of Exchange

    You have 30 days from the date of receipt to exchange your order.

    You can choose to exchange for an identical part or a different part, you must request a return and make a new purchase. NORSIDER does not guarantee that, in case of exchange, it will have the part in stock , thus making a refund of the amount paid. The part must have the marking made by NORSIDER, and there can be no signs of internal or external manipulation of the part. In case of return, NORSIDER does not cover any additional cost, such as immobilization of the vehicle, assembly/disassembly labor costs or the cost of collecting the packaging.

    Warranty Conditions

    All parts are guaranteed, the warranty period is detailed on all products. Claims regarding the condition of the part must be submitted before the end of the warranty period. The part must have the marking made by NORSIDER, and there can be no signs of internal or external manipulation of the part. In situations that are REQUIRED some additional repair the piece ( eg : change engine bronzes), please ask for authorization to NORSIDER. After analyzing the order, NORSIDER reserves the right to authorize or not this repair. If the approval is verified and the repair is authorized , this instruction must always be formalized in writing in one of these ways: e-mail , fax or letter in order to safeguard the client's interests. The warranty only covers the amount paid for the part and shipping and collection costs, when the shipment is made by NORSIDER. It does not cover any other additional costs, such as vehicle immobilization; assembly or disassembly labor costs. Warranties will not be accepted for parts that are assembled in a competition vehicle or that show inadequate or careless use. In case of a warranty claim, when the part reaches NORSIDER's possession, an analysis will be carried out on the part. Warranties will be accepted if the damage to the part originates from the part itself. No warranty will be accepted for damage caused by parts other than the one sold.

    In case of warranty, NORSIDER can choose to take one of the three measures :

    - repair the part ;

    - exchange for a compatible part ;

    - return the value of the part and shipping/collection costs, when the shipment is made by NORSIDER

    The counting for warranty time is made from the date of sale of the product, according to Norsider's invoice. In the case of parts delivered via NORSIDER carrier, the count starts from the date of receipt by the customer. The warranty period is counted from the date of receipt of the goods. In the case of engines, problems arising from the bursting of timing belts/chains or problems with the water pump are not covered by warranty, so it is advisable to exchange them, except for engines where NORSIDER expressly communicates that this maintenance has already been effected. Engines, gearboxes, differentials and other parts that use oil as a lubricant are delivered without oil. It is the customer's responsibility to add new oil as well as the corresponding filters, according to the manufacturer's instructions .

    When formalizing the purchase by the customer, it is understood that all the conditions expressed herein are accepted.